Shipping Policy
We’re committed to getting your LEFTON products to you safely and efficiently. This page explains our order processing, shipping, delivery, tracking, and shipping-related support policies.
1. Shipping Overview
LEFTON offers free standard shipping on all orders.
Shipping availability, delivery times, and carrier services may vary by product, inventory location, delivery address, and destination.
Delivery may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, or other unexpected events.
2. Order Processing
Once your payment has been successfully verified, most in-stock orders are processed within 1–2 business days.
Orders are generally processed Monday through Friday, excluding public holidays.
During promotional events, holidays, or periods of high order volume such as BFCM, processing times may be longer.
3. Estimated Delivery Time
Depending on your country or region, estimated delivery typically takes 5–10 business days.
Please note that delivery times are estimates and may vary depending on the carrier, destination, and other circumstances.
4. Multiple Packages
Some orders may be shipped in multiple packages.
This may occur when:
- Products are shipped from different fulfillment locations
- Items have different availability dates
- Products require separate packaging due to their size or weight
- Carrier requirements require multiple shipments
If your order contains multiple items, you may receive them on different days.
You may also receive more than one tracking number for the same order.
If you have received only part of your order, please check your shipping confirmation and tracking information before contacting our Customer Support team.
5. Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 1–3 business days for tracking information to become active after the carrier receives your package.
You can also track your shipment through our Track Your Order page.
If you are unable to locate your tracking information, please contact our Customer Support team and provide your order number.
6. Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:
- Confirm that the shipping address provided with your order is correct.
- Check around your property, including entrances, mail areas, garages, porches, or other possible delivery locations.
- Ask household members, neighbors, or building management whether they accepted the package on your behalf.
- Contact the shipping carrier directly for additional delivery information.
If you are still unable to locate your package after completing these steps, please contact LEFTON Customer Support. We may assist with opening an investigation with the shipping carrier when appropriate.
7. Shipping Address Changes
Please carefully review your shipping address before placing your order. If you need to change your shipping address after placing an order, please contact us as soon as possible.
We will do our best to update your address if your order has not yet been processed or shipped. Once an order has entered the fulfillment or shipping process, we may no longer be able to change the delivery address.
LEFTON is not responsible for delays, failed deliveries, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
8. Damaged, Incorrect, or Missing Items
Please inspect your order and all included components upon delivery, even if you do not plan to install the product immediately.
If you receive a damaged or incorrect item, or discover any missing parts, please contact LEFTON within 7 days of delivery and provide your order number and clear photos or videos of the issue.
Claims reported after 7 days will not be eligible for replacement of damaged or incorrect items or for replacement of missing parts.
9. Shipping Restrictions
Shipping availability may vary by product and delivery destination.
Certain products may not be eligible for shipment to all countries, regions, addresses, or remote locations due to carrier restrictions, product size, product specifications, or local regulations.
If we are unable to fulfill your order to the shipping address provided, our Customer Support team will contact you regarding available options.
Need Help?
If you have questions about your order, shipment, delivery, or tracking information, please contact our Customer Support team.
Email: customer@leftonhome.com
Phone: 1 (601) 564-0548
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM PST