Return & Refund

We want you to feel confident when shopping with LEFTON. If you need to return an item or have an issue with your order, we're here to help.

1. 30-Day Return Policy 

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must meet the return requirements outlined below. Please contact LEFTON Customer Support or submit the return form here with the necessary information before sending any product back. We'll respond to your request within 24 hours on working days.

Please do not return products without prior authorization.

2. How to Start a Return

To request a return, please contact LEFTON Customer Support and provide:

  • Your order number
  • The product you wish to return
  • The reason for your return
  • Photos of the product and original packaging

IMPORTANT: Once your return request has been approved, LEFTON will provide further return instructions. The return tracking number must be provided within 14 days. If the tracking number is not provided within this period, the return will be considered abandoned, and the return request will be closed. Once closed, the return will no longer be accepted.

3. Return Eligibility

To be eligible for a return, the product must generally:

  • Be in new and unused condition
  • Not have been installed or assembled
  • Include all original parts and accessories
  • Be returned in its original packaging
  • Be free from damage caused after delivery

Please keep the original packaging until you are certain that you intend to keep the product.

4. Non-Returnable Situations

The following products or return requests are not eligible for return or exchange:

  • Products that have been installed or assembled.
  • Products without their original packaging.
  • Products that have been used, modified, or damaged after delivery.
  • Certain products with temperature displays are designed to display in Celsius (°C) only and cannot be switched to Fahrenheit (°F). Returns or exchanges requested solely for this reason will not be accepted.
  • Certain products do not carry Australian WaterMark certification. Please review the product specifications before purchasing. Returns or exchanges requested solely because a product does not carry Australian WaterMark certification will not be accepted.

PLEASE NOTE: Please carefully review product dimensions, specifications, installation requirements, and compatibility information before placing your order. Returns due to an unsuitable size or incompatibility are considered customer-preference returns and must meet all applicable return eligibility requirements.

5. Damaged, Incorrect, or Missing Items

Please inspect your order and all included components upon delivery, even if you do not plan to install the product immediately.

If you receive a damaged or incorrect item, or discover any missing parts, please contact LEFTON within 7 days of delivery and provide your order number and clear photos or videos of the issue.

Claims reported after 7 days will not be eligible for replacement of damaged or incorrect items or for replacement of missing parts.

For manufacturing defects that occur during normal use, please refer to our Warranty Policy.

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Preference Returns

If you are returning an item because you changed your mind, ordered the wrong product, no longer need the product, or selected an unsuitable product, you are responsible for the applicable return shipping costs.

Product-Related Issues

If LEFTON confirms that your product was damaged upon arrival, incorrectly shipped, or affected by a covered manufacturing defect, we will provide an appropriate solution based on the circumstances.

7. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original method of payment.

Please allow approximately 3–5 business days for LEFTON to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the applicable return process after delivery.

9. Purchases from Other Retailers

This Returns & Refunds Policy applies only to products purchased directly from LEFTONHOME.COM.

If you purchased a LEFTON product from another retailer, marketplace, distributor, or sales platform, please contact the original seller regarding returns and refunds.

Need Help?

For questions regarding order cancellations, returns, exchanges, refunds, or product issues, please contact our Customer Support team.

Email: customer@leftonhome.com
Phone: 1 (601) 564-0548

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM PST