Help & FAQs
Order
Shipping
Kitchen Sinks
Kitchen Faucets
Bathroom Faucets
Shower Systems
Installation & Repairs
Return & Warranty Policy
Care & Maintenance
We are always here to help you.
Order
Where to apply the discount code?
Your code can be entered on the checkout page. Once the code is entered, the discount for the code will be automatically applied to the total amount.
Can I stack the discount codes?
No, you can only use one discount code per order.
What kind of payment methods do you accept?
We accept PayPal, credit cards (Visa, Mastercard, American Express), and Klarna for flexible installment payments.
Was my payment successful?
Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depending on which contact info you left us) that your order has been successfully charged.
Can I get an Invoice for my order?
Yes, please contact our support team at customer@leftonhome.com for an invoice.
Can I change my order?
You can always change your order before checkout - go to the shopping cart and you can add or remove items. If you have already checked out, please contact customer@leftonhome.com within 24 hours, and we'll do our best to change your order before it is shipped.
What should I do if the address provided in the order is incorrect?
To update your shipping address, please contact customer service at customer@leftonhome.com within 12 hours before shipment. If the product has shipped, we will resend the order to the correct address and arrange for the return of the original shipment.
I received the wrong item/defective item. What should I do?
For assistance, please email customer@leftonhome.com. Kindly provide your order number and a brief description of the issue.
How can I use store rewards?
Please check it on the Lefton Rewards Page.
Will discount codes made by store rewards expire?
Yes, it will expire 3 months later.
Why can't I receive my order confirmation email?
If the confirmation email is delayed or routed to spam, please allow 30 minutes and re-check all folders.
If the confirmation is still not received, contact customer service at customer@leftonhome.com to verify your order and resend the confirmation. We apologize for any inconvenience.
Why can't I receive Lefton's email?
This situtation might happen if you are using email address ending in "net". If you couldn't receive our email within 48hours, please use a substitute email address instead.
Shipping
Which country or region can you ship to?
Now we provide the shipment for the countries and regions below:
Europe: UK/ Italy/ Germany/ France/ Spain/ Portugal/ Denmark/ Sweden/ Switzerland/ Belgium/ Finland/ Poland/ Netherlands/ Norway/ Austria/ Malta/ Bulgaria/ Romania/ Lithuania/ Latvia/ Estonia/ Croatia/ Slovakia/ Slovenia/ Russia/ Bosnia and Herzegovina/ Ireland/ Czech Republic/ Greece/ Hungary
North & South America: USA/Canada/Mexico
Oceania: Australia/ New Zealand
Due to logistical constraints in certain regions, we are unable to provide shipping. For inquiries, please contact customer service at customer@leftonhome.com.
How long does it usually take to ship?
Once your payment is verified, usually it will take 1 - 2 days to process and ship your order. You will receive a confirmation e-mail when your order is shipped out.
How long will it take to get my orders?
For US/ AU/ CA/ EU orders, you will receive your products within 5 business days.
For other countries and regions, you will receive your products within 15 business days.
We sincerely hope that you can wait patiently. We guarantee that we will do our best to offer an on-time, intact arrival. You can always track your order here: Track My Order.
Can I change my shipping address?
We are sorry that address changes cannot be made to a shipped order. If it is still not shipped, please contact us atcustomer@leftonhome.com to change your address and other shipping options.
Do I need to pay for the shipping?
We provide FREE SHIPPING service on all orders.
Do you cover return shipping?
No, we don't cover return shipping, we cover outbound shipping.
What should I do if the tracking information shows that my order was delivered, but I didn't receive anything?
We apologize for any inconvenience caused to you. In this case, we recommend that you first contact your carrier to find out the status of the package. The package may have been left at a neighbor's house or elsewhere.
If the carrier's customer service is unable to assist you, please contact us at customer@leftonhome.com, and we will open a case for a lost package.
I ordered several items, but why did I only receive one package?
Some of the items in your order may have been shipped separately, so a second (sometimes more) tracking number cannot be displayed on the order details page. In this case, please wait 2-3 days and contact us at customer@leftonhome.com if the other packages still haven't arrived.
Kitchen Sinks
How durable are Lefton Kitchen Sinks?
Our Sinks are extremely durable and designed to adjust to fluctuating temperatures of hot and cold water.
Are Lefton Sinks scratch and rust resistant?
Yes, the stainless steel can resist most scratches and rust, but the finish cannot. Please do not scratch the sink often. If possible, you can put a grid in the sink to protect it.
Can Lefton Sinks resist high temperature?
Our sinks can hold stuff Within 100℃. For stuff over 100℃,do not put them in the sink. If you do so, the finish will be damaged.
Is the Stainless Steel Kitchen Sink coated for sound insulation?
Stainless steel sinks are fitted with sound insulation and coatings to help deaden sound.
How are kitchen sinks supported?
There are three sink styles, each with a specific type of installation: drop-in, undermount, and apron front.
Are kitchen sinks compatible with garbage disposals?
Yes, Lefton sinks are compatible with most garbage disposals. For 33''×22'' sinks, the ID of the drain hole is 94mm-114mm. For 29-1/2''×18-1/4'' sinks, the ID of the drain hole is 90mm-110mm. Before purchasing a garbage disposal, please share this with the garbage disposal seller. They will recommend suitable items to you.
Can I install an air switch for the garbage disposal?
Yes, customers may cut an opening in the countertop for their air switches. The size of this opening should be determined by the dimensions of the customer's specific air switches. Alternatively—and this is often an excellent option—the air switch can be installed within the existing countertop control knob seat. However, please do not attempt to force the installation if the dimensions do not match; we cannot be held responsible for any damage resulting from unauthorized modifications made to the product by the customer.
What are the countertop opening size requirements?
Openings will vary in size and mounting methods; check our installation instructions or the information on the product page.
Does the temperature show Fahrenheit or Celsius?
Model: KS2204/KS2205/KS2205L/KS2206/KS2206L/KS2206L-PRO/KS2207/KS2207L/KS2207L-PRO, the temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.
For the other models, we only have the Celsius version.
Can waterfall faucets be purchased separately and installed over other sinks?
No, the waterfall faucet can only be installed with the KS2201 and FS2501. It does not apply to other sinks.
Can I customize the size of my sink?
Sorry, we do not offer customization at this time. We only have two sizes of sinks: 29-1/2"x18-1/4" and 33"x22".
Why does my newly installed sink drain slowly?
A large single-bowl sink drains more slowly than a double-bowl sink. After installation, when using it for the first time, first turn on a small stream of water, letting it flow down gently to slowly "push" the air out of the pipes. Keep this up for 1–2 minutes. Once the small water stream becomes steady, suddenly turn the water on to full blast. The instantaneous water pressure will help clear any remaining air lock. Straighten the hose or cut it to the appropriate length to prevent kinking. Avoid pouring oil directly down the drain—dispose of waste oil in the trash. Regularly flush the drain with hot water mixed with dish soap or a pipe cleaner. Use a strainer: make sure the basket strainer in the sink is intact and clean it frequently.
Can I replace original faucet on the sink set?
No, all the faucets on our sink set are integrated; they can not be replaced or modified.
Can I pour water into the faucet bar to test if the bar leaks?
No, unless you want to rinse and clean the whole faucet bar, please avoid pouring water into the faucet bar. There are pre-drilled holes designed to allow hoses to pass through the sink, if you pour water there, it will inevitably go through the holes. If you really want to spray water into the faucet bar, you can apply silicone beads around the pre-drilled holes. This could avoid water leak there.
Does your sink come with a water purifier?
No, our sink doesn't include a water purifier but a water purifier tap.
What types of water purifeir can I use?
There is no restriction on the brand you choose. Just one thing, please make sure your water purifier comes with a 1/4'' hose to match our tap.
Can I keep the feature of drain control knob after installing a garbage disposal?
No, once a garbage disposal is installed, the drain control knob won't work because the knob is attached to the original drain parts. However, to install a garabge disposal, you will need to remove the original drain parts because there is only one drain hole in the sink.
Why does my sink not have overflow hole?
KS2207L-PRO and KS2206L-PRO don't have overflow feature.
Where is the cut-out template?
The cut-out template is included on the product page in the "Specs & Installations" section. You can download it.
Kitchen Faucets
What material is used in the construction of Lefton faucets?
The faucet is made of brass and stainless steel. The sprayer is made of ABS, an environmentally friendly polymer material.
Are Lefton faucets scratch and rust-resistant?
Yes, all faucets have a metal coating on the surface to resist scratches and rust.
Do you provide adapters for the water supply lines?
Yes, we provide suitable adapters according to local pipe thread standards for all products, such as 9/16“ for North America, G3/8” for Europe. Our original hoses is G1/2'', which are suitable for most countries. If you need a different size adapter, please contact us to provide it.
Does the temperature show Fahrenheit or Celsius?
The temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.
Do the temperature display Lefton faucets need electricity or batteries?
No, they do not require electricity or batteries. As the water flows through, the turbine will spin and generate electricity that is used to display the water temperature.
Is the Lefton faucet compatible with 3-hole countertops?
Yes, for 3-hole countertops, you can purchase our cover plate.
Can individual faucets such as KF2206 and KF2209 replace our faucets on our sink??
No, our sinks come wiith integrated faucet. Other faucets can not be installed on the assembly because the structure is different.
Bathroom Faucets
What material is used in the construction of faucets?
The faucet is made of brass and stainless steel. The sprayer is made of ABS, an environmentally friendly polymer material.
Are faucets scratch and rust-resistant?
Yes, all faucets have a metal coating on the surface to resist scratches and rust.
Does the temperature show Fahrenheit or Celsius?
The temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.
Do the temperature display faucets need electricity or batteries?
No, they do not require electricity or batteries. As the water flows through, the turbine will spin and generate electricity that is used to display the water temperature.
Is the faucet compatible with 3-hole countertops?
Yes. We offer 3-hole widespread faucets designed specifically for 3-hole countertops.
Alternatively, you can choose our single-hole faucet and cover plate to cover the extra holes.
Is a pop-up drain included?
No, not included; our store sells a separate pop-up drain. You can also buy it from another store, as long as it is the right size.
Shower Systems
Are shower systems compatible with instantaneous electric water heaters?
Main Body: brass;
Shower Arm: stainless steel;
Sprayer: stainless steel;
Handheld and Top Spray Shower: ABS
Is there any requirement for water pressure?
In general, the water pressure of ordinary household water can meet the requirements. The specific water pressure requirement is: 0.1~0.5 MPa.
Does the water temperature display require batteries or electricity?
The turbo system and temperature tester are built into the shower main body. When the water flows through, the turbine will rotate and generate electricity, which is used to display the water temperature.
Can the shower spray water in two modes at the same time?
It depends on the shower system type.
– Exposed shower systems allow two spray modes to run at the same time.
– Concealed (in-wall) shower systems do not support simultaneous use; only one function can be used at a time.
Are shower systems compatible with instantaneous electric water heaters?
Yes, shower systems are compatible with instantaneous (tankless) electric water heaters.
Compatible with:
-Electric storage water heaters
– Tankless (instantaneous) electric water heaters
– Gas water heaters
– Heat pump water heaters
Not recommended for:
– Solar water heaters (due to unstable water temperature)
Installation & Repairs
Where can I find installation instructions and videos?
You can find all installation instructions and videos on our User Manual & Video page.
We provide step-by-step guides and video tutorials to help you with the installation process. If you need further assistance, feel free to contact us.
Am I required to hire a certified plumber or can I install it myself?
Most of our products can be installed yourself, and we provide installation manuals and videos for your reference.
For complex sink installations, we recommend professional plumbing services.
Why doesn't the temperature display function work?
It's possible that the connector for the temperature display isn't installed correctly. Please contact us promptly by sending an email with a photo and a description of the problem to customer@leftonhome.com.
Does it take a long time to install a faucet?
The most time-consuming step, and sometimes the most challenging, is removing the old faucet. However, by using an installation guide, installing a new faucet should be relatively simple.
Where do I get replacement parts?
For replacement parts, please contact our customer service team at customer@leftonhome.com.
Return & Warranty Policy
Can I cancel my order and get a refund?
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
What is the return policy?
We accept a 30-day return and exchange, which means you can request a return or exchange within 30 days after receipt.
* Please submit the return form here with the necessary info. We'll deal with your request within 24 hours on working days.
Under what conditions are returns not acceptable?
1. Products that have been installed or assembled.
2. Products miss the original package.
NOTE: Please make sure that the size and dimensions are appropriate. We don't accept the reason of inappropriate dimensions.
When will I receive my refund?
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Can I return products purchased from other platforms?
No, we only accept return or exchange requests when products are purchased from our online store. If you purchased an item outside of our website, please refer to the platform's policy.
How to initiate a return/exchange?
To initiate a return or exchange, please email us and let us know the order number, item number. If you want to expedite the procedure, please send us a photo of the product itself and all the packing. This will save quite a lot time.
If the exchanged item has higher price, do I need to pay the price difference?
Yes, our team will send you an invoice for the price difference.
Do you offer a warranty policy?
For most products, we offer a 5-year limited (residential) and a 2-year limited (commercial) warranty.
Care & Maintenance
Care of Stainless Steel Sinks
Clean your sink regularly with warm, soapy water.
- Rinse the sink after using cleaning products. Wipe the sink surface with a soft cloth to remove any liquid residue.
-Do not cut food directly on the surface of the sink.
-Do not leave sharp objects on the surface of the sink for an extended period of time.
-Do not use abrasive cleaning products, sanding tools, steel wool, or bleaching products.
*Do not pour water directly onto the multifunction faucet area during daily cleaning, as it may cause water leakage.
Care of Faucets
To keep the product clean & shining, follow the steps below:
-Rinse with clean water & dry with a soft cloth
-Do not clean with soaps, acids, polishes, abrasives, or harsh cleaners
-Do not use a cloth with a coarse surface
Unscrew the aerator and clean it when necessary.
Care of Shower Systems
To keep your shower system in optimal condition and maintain its finish, please follow these care guidelines:
Daily Care
– Wipe the surface dry with a soft cloth after each use to prevent water spots and mineral buildup.
Cleaning
– Clean regularly using mild soap and water.
– Use a soft cloth or sponge to avoid scratching the surface.
– Do not use abrasive cleaners, steel wool, or harsh chemicals (such as bleach or acid-based cleaners).
Prevent Damage
– Avoid prolonged contact with standing water or high-mineral-content water.
– Do not hang heavy objects on the shower components.