Help & FAQs

We are always here to help you

Order

Your code can be entered on the checkout page. Once the code is entered, the discount for the code will be automatically applied to the total amount.

No, you can only use one promo code per order.

If the confirmation email is delayed or routed to spam, please allow 30 minutes and re-check all folders.

If the confirmation is still not received, contact customer service at customer@leftonhome.com to verify your order and resend the confirmation. We apologize for any inconvenience.

You can always change your order before checkout - go to the shopping cart and you can add or remove items. If you have already checked out, please contact customer@leftonhome.com within 24 hours, and we'll do our best to change your order before it is shipped.

Please contact us at customer@leftonhome.com. If the order is not shipped out, we may be able to cancel the order.

If the order has begun processing, we are unable to cancel the order. If you no longer wish to receive the order, we suggest you mark the package "Return to Sender" and refuse the order at the time of delivery. Please contact our customer service before returning.

To update your shipping address, please contact customer service at customer@leftonhome.com within 12 hours before shipment. If the product has shipped, we will resend the order to the correct address and arrange for the return of the original shipment.

For assistance, please email customer@leftonhome.com. Kindly provide your order number and a brief description of the issue.

Shipping

Now we provide the shipment for the countries and regions below:

Europe: UK/ Italy/ Germany/ France/ Spain/ Portugal/ Denmark/ Sweden/ Switzerland/ Belgium/ Finland/ Poland/ Netherlands/ Norway/ Austria/ Malta/ Bulgaria/ Romania/ Lithuania/ Latvia/ Estonia/ Croatia/ Slovakia/ Slovenia/ Russia/ Bosnia and Herzegovina/ Ireland/ Czech Republic/ Greece/ Hungary

North & South America: USA/Canada/Mexico/Brazil

Middle East: Israel/Saudi Arabia/ UAE/ Bahrain/ Kuwait/ Oman/ Qatar/ Lebanon/ Jordan/

Southeast Asia: Singapore/ Thailand/ Malaysia/ Vietnam/ Philippines/ Indonesia

East Asia: Japan/ South Korea/ Hong Kong/ Taiwan

Oceania: Australia/ New Zealand

Due to logistical constraints in certain regions, we are unable to provide shipping. For inquiries, please contact customer service at customer@leftonhome.com.

Once your payment is verified, usually it will take 1 - 2 days to process and ship your order. You will receive a confirmation e-mail when your order is shipped out.

For US/ AU/ CA/ EU orders, you will receive your products within 5 business days.

For other countries and regions, you will receive your products within 15 business days.

We sincerely hope that you can wait in patience, we guarantee that we will do our best to offer an on-time, intact arrival. You can always track your order here: Track My Order.

We are sorry that address changes cannot be made to a shipped order. If it is still not shipped, please contact us at customer@leftonhome.com to change your address and other shipping options.

We provide FREE SHIPPING service on all orders.

We apologize for any inconvenience caused to you. In this case, we recommend that you first contact your carrier to find out the status of the package. The package may have been left at a neighbor's house or elsewhere.

If the carrier's customer service is unable to assist you, please contact us at customer@leftonhome.com, and we will open a case for a lost package.

Some of the items in your order may have been shipped separately, so a second (sometimes more) tracking number cannot be displayed on the order details page. In this case, please wait 2-3 days and contact us at customer@leftonhome.com if the other packages still haven't arrived.

Payment

We accept Paypal and Credit Card Payment, including VISA, Master Card, American Express and more.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.

Yes, please contact our support team at customer@leftonhome.com for an invoice.

Products

For Faucets: Brushed Brass/Brushed Gold/Brushed Nickel/Grey/Chrome/Matte Black/White

For Sinks: Brushed Nickel/Grey/Brushed Dark Grey

Kitchen Sinks

Our Sinks are extremely durable and designed to adjust to fluctuating temperatures of hot and cold water.

Yes, Lefton sinks have a metal coating on the surface to resist scratches and rust.

Stainless steel sinks are fitted with sound insulation and coatings to help deaden sound.

There are three sink styles, each with a specific type of installation: drop-in, undermount, and apron front.

Yes, Lefton sinks are compatible with most garbage disposals. You may proceed with the installation as long as the diameter of your disposal does not exceed 15.74" (40cm)

Model: KS2204/KS2205/KS2205L/KS2206/KS2206L/KS2207/KS2207L, the temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.

For the other models, we only have the Celsius version.

Openings will vary in size and mounting methods; check our installation instructions or the information on the page.

Most of our kitchen sinks will include these accessories, details of which can be found on the product page.

No, the waterfall faucet can only be installed with the KS2201 and is not applicable to other sinks.

Sorry, we do not offer customization at this time. We only have two sizes of sinks: 29-1/2"x18-1/4" and 33"x22".

Clean your sink on a regular basis with warm soapy water. Rinse the sink after using cleaning products. Wipe the sink surface with a soft cloth to remove any liquid residue. Do not cut food directly on the surface of the sink. Do not leave sharp objects on the surface of the sink for an extended period of time. Do not use abrasive cleaning products, sanding tools, steel wool or bleaching products.

Kitchen Faucets

The faucet is made of brass and stainless steel. The sprayer is made of ABS, an environmentally friendly polymer material.

Yes, all faucets have a metal coating on the surface to resist scratches and rust.

Yes, we provide suitable adapters according to local pipe thread standards for all products, such as 9/16“ for North America, G3/8” for Europe, and G1/2” for other countries and regions. If you need a different size adapter, please contact us to provide it.

The temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.

No, they do not require electricity or batteries. As the water flows through, the turbine will spin and generate electricity that is used to display the water temperature.

Yes, for 3-hole countertops, you can purchase our cover plate.

To keep the product clean & shining, follow the steps below:

  • Rinse with clean water & dry with a soft cloth
  • Do not clean with soaps, acid, polish, abrasives or harsh cleaners
  • Do not use cloth with a coarse surface
  • Unscrew the aerator and clean when necessary

Bathroom Faucets

The faucet is made of brass and stainless steel. The sprayer is made of ABS, an environmentally friendly polymer material.

Yes, all faucets have a metal coating on the surface to resist scratches and rust.

The temperature display is available in two versions: Celsius and Fahrenheit. We'll ship the corresponding version based on the customer's location.

No, they do not require electricity or batteries. As the water flows through, the turbine will spin and generate electricity that is used to display the water temperature.

Yes, for 3-hole countertops, you can purchase our cover plate.

No, not included, our store sells a separate pop-up drain. You can also buy it from another store, as long as it is the right size.

Shower Systems

Main Body: brass;

Shower Arm: stainless steel;

Sprayer: stainless steel;

Handheld and Top Spray Shower: ABS

In general, the water pressure of ordinary household water can meet the requirements. The specific water pressure requirement is: 0.1~0.5 MPa.

The turbo system and temperature tester are built into the shower main body. When the water flows through, the turbine will rotate and drive to generate electricity, which is used to display the water temperature.

Yes, it can. Up to four water outlet modes can work at the same time.

Sorry, our shower systems are not compatible with instantaneous electric water heaters.

Installation & Repairs

Most of our products can be installed yourself, and we provide installation manuals and videos for your reference.

For complex sink installations, we recommend professional plumbing services.

It's possible that the connector for the temperature display isn't installed correctly. Please contact us promptly by sending an email with a photo and a description of the problem to customer@leftonhome.com.

The most time-consuming step, and sometimes the most challenging, is removing the old faucet. However, by using an installation guide, installing a new faucet should be relatively simple.

Regarding water leaks, we suggest you check that all the connections are tightened.

Then contact us by sending an email with a photo and a description of the problem to customer@leftonhome.com.

For replacement parts, please contact our customer service team at customer@leftonhome.com.

Return & Warranty Policy

You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

We accept a 30-day return and exchange, which means you can request a return or exchange wthin 30 days after receipt. 

* Please submit the return form here with the necessary info. We'll deal with your request within 24 hours on working days.

1. Products that have been installed or assembled.

2. Products miss the original package. 

NOTE: Please make sure that the size and dimensions are appropriate. We don't accept the reason of inappropriate dimensions.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

For most products, we offer a 5-year limited (residential) and a 2-year limited (commercial) warranty.